Find Your Own TradeThe simplified gateway to your future career
Find Your Own Trade
The simplified gateway to your future career
The simplified gateway to your future career
Customer service supervisor
Alternative titles: Customer service team leader, Call centre supervisor, Customer service coordinator, Service operations manager.
Average Salary
$34.00/hJob Prospects
What are the main duties?
- You supervise and coordinate customer service teams and daily operations.
- You assign tasks, establish priorities, and ensure procedures and quality standards are followed.
- You support employees, handle complex customer situations, and monitor performance indicators.
- You participate in staff training and work with management to improve operational efficiency and customer satisfaction.
Is it right for you?
- This career is for you if you enjoy leading teams and interacting with customers.
- You demonstrate leadership, diplomacy, and strong organizational skills.
- You are able to work under pressure and make decisions quickly.
- If you are looking to advance into a supervisory role in service-oriented environments, this career offers solid and transferable opportunities.
Programs
Accounting and Management Technology
Check your eligibilityPlacement rates
45%
In the workforce
55%
Pursuing further education
Duration of training
2370h
33 months
D.C.S.
Where is this program being offered?
Accounting and Management Technology
Check your eligibilityPlacement rates
45%
In the workforce
55%
Pursuing further education
Duration of training
2370h
33 months
D.C.S.
Where is this program being offered?
Financial Services and Insurance Technology
Check your eligibilityFinancial Services and Insurance Technology
Check your eligibility